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Returns & refunds

If something isn't right, tell us and we'll sort it out.

Return period

You can request a return within 14 days of receiving your order. Contact us first so we can confirm the return address.

Items must be unused and in their original packaging.
Made-to-order and personalised pieces cannot be returned.
Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Send us a photo of the item and the packaging within 3 days of delivery. We'll arrange a replacement or a full refund, including shipping.

Refunds are issued to the original payment method once the return arrives at the shop.

Call or message us on +351 920 047 834, or use the contact page. Tell us your order details and what went wrong.

To complete: Have this policy checked against Portuguese and EU consumer law before publishing, and add your registered business details.